Shipping & Returns
Shipping & Returns
Effective Date: 6 August 2026
ORDER PROCESSING
We prepare each order carefully within 1 to 2 business days. Orders placed at weekends or on public holidays are processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can follow your parcel at any time on our Track Your Order page.
DELIVERY TIMES
| United States & United Kingdom | 5 to 10 business days |
| Canada, Australia, New Zealand | 6 to 12 business days |
| Rest of world | 9 to 15 business days |
These are estimates, not guarantees. Delivery may be affected by carrier delays, customs clearance, severe weather, public holidays and other factors outside our control. Delivery times are counted from dispatch, not from the moment the order is placed.
SHIPPING COSTS
Shipping and handling charges are calculated and displayed at checkout before any payment is taken. Where an item is offered at no cost as part of a promotional or closing-sale offer, the shipping and handling charge still applies and is shown clearly at checkout.
TRACKING YOUR ORDER
A tracking number is provided with every order. Please allow up to 48 hours after dispatch for tracking information to become active. If your tracking has not updated after 5 business days, contact us at hello@rosalindsjewels.com and we will investigate with the carrier.
SHIPPING ADDRESSES
Please check your shipping address carefully before completing your order. We cannot be held responsible for parcels delivered to an incorrect address supplied at checkout. If you notice an error, contact us immediately — we can usually correct the address if the order has not yet been dispatched.
CUSTOMS, DUTIES AND IMPORT TAXES
Depending on your country, customs duties or import taxes may be applied by your local authorities. These charges are set by your country and are the responsibility of the recipient. We have no control over them and cannot predict their amount.
LOST OR DELAYED PARCELS
If your parcel has not arrived within 10 business days of the estimated delivery window, contact us at hello@rosalindsjewels.com. We will open an investigation with the carrier and, where a parcel is confirmed lost, arrange a replacement or a full refund at your choice.
RETURNS
You have 30 days from delivery to request a return. Items must be unworn, undamaged and in their original condition.
To start a return, email hello@rosalindsjewels.com with your order number. We reply within 24 hours with return instructions.
Where an item arrives faulty, damaged or incorrect, we cover the return shipping and refund you in full, including the original shipping charge. Where you change your mind, return shipping is at your expense and the original shipping charge is not refunded.
Approved refunds are issued to your original payment method within 5 to 10 business days of approval. Our full terms are set out in our Refund Policy.
CONTACT
Venturo Global Limited
Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Business Registration Number: 79748083
Email: hello@rosalindsjewels.com
Phone: +1 505-358-4335
Hours: Monday to Friday, 9AM to 5PM EST. Saturday and Sunday, 10AM to 4PM EST.