Refund Policy
Effective Date: 6 August 2026
Not happy with your order? We want you to be. At Rosalind's Jewels we aim to make returns simple and straightforward, so you can order with confidence.
30-DAY RETURNS
You have 30 days from the date of delivery to request a return. To be eligible, items must be unworn, undamaged, and returned in their original condition and packaging.
For hygiene reasons, pierced earrings may only be returned if they are unworn and the packaging is unopened, unless the item arrived faulty.
HOW TO START A RETURN
Email us at hello@rosalindsjewels.com with your order number and the reason for the return. We will reply within 24 hours with return instructions and the correct return address.
Please do not send items back before contacting us. Returns sent without prior authorisation may not be processed.
RETURN SHIPPING COSTS
Where an item arrives faulty, damaged or incorrect, we cover the cost of return shipping and you will not be out of pocket.
Where you return an item because you have changed your mind, the cost of return shipping is your responsibility. We recommend using a tracked service, as we cannot be held responsible for returns lost in transit.
REFUNDS
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days of approval.
Depending on your bank or card issuer, it may take a further few business days for the refund to appear on your statement.
Original shipping and handling charges are refunded where the item was faulty, damaged or incorrect. Where you return an item because you have changed your mind, the original shipping and handling charge is non-refundable, as the service has already been provided.
ITEMS DAMAGED IN TRANSIT
If your order arrives damaged, contact us within 7 days of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund, at your choice, at no cost to you.
INCORRECT OR MISSING ITEMS
If you receive the wrong item, or an item is missing from your order, contact us within 7 days of delivery. We will correct the error at our expense.
ORDER CANCELLATIONS
You may cancel your order at no cost at any time before it has been dispatched. Contact us as soon as possible at hello@rosalindsjewels.com. Once an order has been dispatched, the returns process above applies.
NON-RETURNABLE ITEMS
- Items that have been worn, altered, resized or damaged after delivery
- Items returned without their original packaging, where that packaging forms part of the product
- Gift cards
LATE OR MISSING REFUNDS
If you have not received an approved refund after 10 business days, first check with your bank or card issuer, as processing times vary. If it still has not appeared, contact us at hello@rosalindsjewels.com and we will investigate.
YOUR STATUTORY RIGHTS
Nothing in this policy affects any rights you may have under mandatory consumer protection law in your country of residence. Those rights apply in addition to the terms set out above.
CONTACT
Venturo Global Limited
Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Business Registration Number: 79748083
Email: hello@rosalindsjewels.com
Phone: +1 505-358-4335
Hours: Monday to Friday, 9AM to 5PM EST. Saturday and Sunday, 10AM to 4PM EST.